Shipping & Returns

Delivery

UK delivery is free on every order — there is no minimum spend and no surcharge at checkout.

• Dispatch: Dispatched within 1 working day of your payment clearing. Orders placed at a weekend or on a bank holiday are dispatched on the next working day.
• Carrier and timing: Royal Mail. UK delivery in 2–4 working days from dispatch.
• Where we ship: the United Kingdom only for now. We are not able to accept orders for delivery outside the UK, including the Channel Islands.
• Tracking: you will receive an order confirmation by email as soon as your payment is complete. If a parcel has not arrived within 10 working days of dispatch, email us and we will chase it or send a replacement.

Please double-check your delivery address at checkout. If you spot a mistake, email hello@bluetooth-tracker.co.uk straight away and we will correct it if the parcel has not yet been dispatched.

Returns

Changed your mind

You have 30 days from the day you receive your order to return it for a full refund. To be accepted, the item must be unused and returned in its original packaging with all accessories included (key rings and the manual).

This 30-day policy is in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, which is set out in our terms & conditions.

Faulty or not as described

If your BlueTag is faulty, damaged in transit or not as described, you have rights under the Consumer Rights Act 2015: a full refund if you tell us within 30 days of delivery, and a repair or replacement after that. We cover the return postage on faulty goods.

How to start a return

1. Email hello@bluetooth-tracker.co.uk with your order number, what you are returning and whether the item is faulty or you have changed your mind.
2. We will reply within 1 working day with the return address and instructions.
3. Send the item back with proof of postage. For change-of-mind returns the return postage is at your own cost; for faulty goods we refund it or arrange collection.

Refunds

Once your return arrives and has been checked, we issue the refund within 14 days of receiving it — usually much sooner. Refunds go back to the original payment method through Stripe, our payment processor. Your bank may take a further few working days to show the money in your account.

Change-of-mind refunds cover the price you paid for the goods. Where an item is faulty, we refund the full amount you paid including any postage costs.

Questions

Our FAQ covers most product questions. For anything about a specific order, email hello@bluetooth-tracker.co.uk or use our contact page. We are BH Commerce Ltd, Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom.